Shipping policy

Auren Skin – Shipping & Refund Policy

 

📦 Shipping Policy

Order Processing Time

All orders are processed within 1–2 business days.
During high-volume periods (sales, holidays), processing may take 2–4 business days.

Shipping Time

Auren Skin ships worldwide. Estimated delivery time:

  • United States: 5–9 business days

  • United Kingdom & Europe: 5–10 business days

  • Canada: 7–12 business days

  • Australia: 7–14 business days

  • Rest of the World: 8–15 business days

Shipping times may vary based on your location, customs processing, or courier delays.

Order Tracking

Once your order ships, you will receive a tracking number via email or SMS.
Tracking updates may take 24–48 hours to reflect movement.

Shipping Fees

Shipping rates are calculated at checkout based on your location and selected shipping method.

Wrong Address Disclaimer

Please ensure that you provide the correct shipping address.
Auren Skin is not responsible for failed deliveries due to incorrect or incomplete addresses.

If you made a mistake, contact us within 12 hours at support@aurenskin.com to adjust your order before it ships.

🔁 Refund, Returns & Exchange Policy

30-Day Satisfaction Guarantee

We want you to love your results. If you are not fully satisfied with your purchase within 30 days, you may be eligible for a return or replacement.

Return Conditions

To be eligible for a return:

  • The product must be unused, unopened, and in its original packaging.

  • Items must be returned within 30 days of delivery.

  • Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., damaged or wrong product).

Non-Returnable Items

For hygiene and safety:

  • Used or opened skincare products

  • Items with missing packaging

  • Sale or discounted items (unless damaged on arrival)

Damaged, Defective, or Wrong Item

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with:

  • Your order number

  • A clear photo of the issue

We will send a replacement or refund at no extra cost.

Refund Processing Time

Once we receive your returned item:

  • Inspection takes 2–4 business days

  • Refunds are processed to your original payment method within 5–10 business days

Order Cancellation

Orders may be canceled within 12 hours of purchase.
After this period, the order may already be shipped.

📬 Contact Us

For questions about your order, returns, or general support, contact:

📧 support@aurenskin.com
🕘 Response time: 24–48 hours